A very interesting article on a botched CRM install at AT&T Wireless. A completely disastrous CRM upgrade – losing an estimated **$100 million** in revenue. Asshole management, short-term hatchet jobs to outsource and it all reads like the *exact* opposite of the rules of PeopleWare.
Vodafone pulling out and forcing up the price for Cingular looks smarter than ever, huh? By way of Russell Beattie who sums up the whole sorry affair rather adroitly: “…and the guys that did all this? They’re getting *fat* bonuses for the sale. This sort of thing should be illegal and the guys in charge at AT&T Wireless should be jailed, seriously.”