Digital Web Magazine – Features: In Defense of Search
Investment in search system design is already absurdly low. In my consulting engagements, I see organizations of all shapes and sizes investing heavily in taxonomy design while giving almost no thought to the search system.
Why? Because taxonomy design is the current rage. Because many people don’t understand how search can be improved. Because search engine configuration is often “owned” by the IT group rather than by the folks responsible for design, usability and information architecture. By way of zeldman